Last Updated: 28/08/2025
1. Acceptance of Terms
By accessing or using the NextGen Collectors website (“Website”), you confirm your understanding and acceptance of these Terms and Conditions (“Terms”), along with our Privacy Policy, Returns & Refunds Policy, and other referenced policies. If you do not agree, please refrain from using our Website or services.
We handle all personal information in accordance with our Privacy Policy, which explains how we collect, use, and safeguard your data.
2. Eligibility
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Age Requirement: You must be at least 18 years old to purchase products or use our services.
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Legal Capacity: You confirm you possess the legal capacity to enter binding contracts.
3. Orders and Payment
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Order Placement: All orders must be placed through our Website and are subject to acceptance by NextGen Collectors. An email confirmation does not guarantee acceptance; we reserve the right to refuse or cancel orders at our discretion.
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Accepted Payment Methods: Bank Transfer, PayPal, AfterPay, PayID, MasterCard, Visa, American Express, Digital Wallets (Apple Pay, Google Pay, UnionPay), and Shop Pay.
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Pricing: All prices are listed in AUD, inclusive of GST where applicable. Prices are subject to change without notice; however, once an order is placed, the price is secured.
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Full Payment: Payment is processed at the time of ordering.
4. Shipping and Delivery
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Domestic Shipping: We currently ship exclusively within Australia via Australia Post (Standard or Express). Shipping rates are outlined in our Shipping & Insurance Policy.
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Insurance: All parcels include the default $100 cover provided by Australia Post. Customers who require additional insurance must contact us directly at orders@nextgencollectors.com prior to dispatch.
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Dispatch: Orders are typically processed and dispatched within 1–2 business days after payment confirmation.
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Free Shipping Promotions: From time to time, we may offer free shipping promotions. These are subject to the terms outlined in our Free Shipping Promotions Policy.
5. Risk of Loss
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Without Additional Insurance: You accept all risks of loss or damage once items have been dispatched.
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With Additional Insurance: If additional insurance is arranged, NextGen Collectors will assist with claims up to the insured value.
6. Returns and Refunds
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Eligibility: Returns must be initiated within 14 business days of receipt. Items must be unused and in original packaging.
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Process: Email returns@nextgencollectors.com with your order details and reason for return. Refunds are typically processed within 7 business days post-inspection.
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Faulty/Damaged Items: Issues must be reported within 14 days to initiate a resolution, as outlined in our Returns & Refunds Policy.
7. Pre-Orders & Expressions of Interest
Please review our Order Types Policy for details on Pre-Orders, Back Orders, Special Orders, and Expressions of Interest (EOI).
8. User Conduct
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Prohibited Activities: You must not misuse our Website or engage in illegal or disruptive activities.
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Compliance: You agree to adhere to all relevant laws and regulations while using our Website.
9. Cookies & Tracking
By using our Website, you consent to our use of cookies and tracking technologies as described in our Privacy Policy.
10. Intellectual Property
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Ownership: All Website content is owned by NextGen Collectors or our licensors.
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Use Restrictions: You may access the Website content solely for personal, non-commercial use and must not reproduce, distribute, or modify content without explicit permission.
11. Limitation of Liability
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Exclusion of Liability: NextGen Collectors shall not be liable for indirect or consequential damages arising from your use of the Website or products, to the fullest extent permitted by law.
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Consumer Guarantees: Your rights under Australian Consumer Law remain unaffected.
12. Indemnification
You agree to indemnify and hold harmless NextGen Collectors, its officers, employees, and agents from any claims or damages arising from your violation of these Terms or applicable laws.
13. Dispute Resolution
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Negotiation: Any disputes will first be addressed through good-faith negotiation.
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Mediation: If unresolved, disputes may be referred to mediation.
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Jurisdiction: These Terms are governed by the laws of Queensland, Australia. You submit to the jurisdiction of Queensland courts.
14. Third-Party Links
Our Website may contain links to external sites. We bear no responsibility for their content or practices.
15. Changes to Terms
We reserve the right to update these Terms. Any changes take immediate effect upon publication on our Website.
16. Severability
Should any provision be found unenforceable, the remaining Terms remain effective and enforceable.
17. Entire Agreement
These Terms and associated policies represent the complete agreement regarding your use of our Website and services.
18. Contact Information
