Order Types Policy

Last Updated: 15/02/2026
Version: v1.2
Summary of Changes:
- Added first-come, first-served allocation clause for Pre-Orders.
- Added high-demand purchase limit clause.
- Clarified Back Order cancellation with possible fees prior to dispatch.

1. Overview

This Order Types Policy explains how different order categories operate when you purchase products from NextGen Collectors. It covers the processes for Pre-Orders, Back Orders, Special Orders, and Expressions of Interest (EOI). These terms form part of our overall Terms & Conditions and are designed to provide clarity on fulfilment, cancellation, and allocation procedures.

2. Pre-Orders

2.1 What Are Pre-Orders?

A Pre-Order allows you to place an order for a product before its release or before it is physically in stock, typically used for limited mintage, collectible, or allocation-based products.

2.2 Payment

Full payment is required at the time of placing a Pre-Order to confirm your allocation.

2.3 Allocation

All Pre-Orders are allocated on a strictly first-come, first-served basis, determined by the time and date that full payment is successfully received.

Where supplier allocation is limited or reduced, orders will be fulfilled in payment order sequence. If allocation becomes unavailable after purchase, affected customers will be notified and issued a full refund.

2.4 Dispatch & Shipping

Pre-Order items are dispatched once stock has been received and inspected. Estimated dispatch dates shown on product pages are provided by the manufacturer or supplier and may change without notice.

Orders containing both in-stock and Pre-Order items may be shipped together or separately at our discretion. Shipping rates are calculated live at checkout in accordance with our Shipping & Insurance Policy.

2.5 Cancellations

Due to the allocation-based nature of limited, collectible, or high-demand products, Pre-Orders cannot be cancelled once placed.

Exceptions may apply only where:

  • The product is delayed beyond a reasonable period (typically 60 days past the advertised release date), or
  • The supplier cancels or is unable to fulfil the product.

In such cases, a full refund will be issued to the original payment method.

3. Back Orders

3.1 What Are Back Orders?

Back Orders apply to temporarily out-of-stock products that are expected to return to stock based on confirmed supplier availability or restocking plans. These typically include accessories or other products without limited mintage.

3.2 Payment & Confirmation

Full payment is required to reserve a Back Order once new stock becomes available. You will be notified if any unexpected delays occur or if the item becomes unavailable.

3.3 Dispatch & Shipping

Back Orders are fulfilled in the order received once the item is back in stock. Shipping timeframes begin only once the item is ready for dispatch, and rates are calculated live at checkout in accordance with our Shipping & Insurance Policy.

3.4 Cancellations

Back Orders may be cancelled prior to dispatch. If the order has already been processed, packed, allocated for shipment, or prepared for dispatch, a reasonable administration or restocking fee may apply.

If the product becomes unavailable or cannot be supplied, a full refund will be issued to the original payment method.

4. Special Orders

4.1 What Are Special Orders?

Special Orders refer to products specifically sourced at your request that do not form part of our regular stock. These depend on supplier availability and confirmation before fulfilment.

4.2 Payment

Full payment or a non-refundable deposit (as specified in writing) is required to confirm a Special Order.

4.3 Non-Returnable

Special Orders cannot be cancelled or refunded once confirmed unless the product is faulty, defective, unsafe, or not as described under the ACL. In such cases, remedies may be available in accordance with the ACL and our Returns & Refunds Policy.

5. Expressions of Interest (EOI)

5.1 What Are EOIs?

Expressions of Interest (EOI) allow you to request a product that is not currently available or listed. Submitting an EOI does not guarantee availability or a confirmed order.

5.2 Process

EOIs can be submitted via our online form. If the requested product becomes available, you will be notified by email with details, pricing, and a direct purchase link.

5.3 Difference Between EOI and Pre-Order

A Pre-Order secures an item with a confirmed release or inbound stock. An EOI is a request that may lead to a Pre-Order offering if the product becomes available.

6. Policy Updates

NextGen Collectors may update this Order Types Policy at any time. Updated versions will be published on our Website. Your continued purchase activity constitutes acceptance of the updated policy.

7. Contact Information