Order Types Policy

Last Updated: 18/05/2026
Version: v1.4
Summary of Changes:
- Added Supplier Orders category for products sourced through the domestic supplier network.
- Clarified differences between Supplier Orders, Special Orders, Pre-Orders, and Back Orders.
- Added supplier Pre-Order and supplier allocation wording.
- Updated structure and wording for improved customer clarity.

1. Overview

This Order Types Policy explains how different order categories operate when you purchase products from NextGen Collectors. It covers the processes for Pre-Orders, Back Orders, Supplier Orders, Special Orders, and Expressions of Interest (EOI).

These terms form part of our overall Terms & Conditions and are designed to provide clarity on fulfilment, cancellation, dispatch, and allocation procedures.

2. Pre-Orders

2.1 What Are Pre-Orders?

A Pre-Order allows you to place an order for a product before its release or before it is physically in stock, typically used for limited mintage, collectible, or allocation-based products.

2.2 Payment

Full payment is required at the time of placing a Pre-Order to confirm your allocation.

2.3 Allocation

All Pre-Orders are allocated on a strictly first-come, first-served basis, determined by the time and date that full payment is successfully received.

Where supplier allocation is limited or reduced, orders will be fulfilled in payment order sequence. If allocation becomes unavailable after purchase, affected customers will be notified and issued a full refund.

2.4 Dispatch & Shipping

Pre-Order items are dispatched once stock has been received and inspected. Estimated dispatch dates shown on product pages are provided by the manufacturer or supplier and may change without notice.

Orders containing both in-stock and Pre-Order items may be shipped together or separately at our discretion. Shipping rates are calculated live at checkout in accordance with our Shipping & Insurance Policy.

2.5 Cancellations

Due to the allocation-based nature of limited, collectible, or high-demand products, Pre-Orders cannot be cancelled once placed.

Exceptions may apply only where:

  • The product is delayed beyond a reasonable period (typically 60 days past the advertised release date); or
  • The supplier cancels or is unable to fulfil the product.

In such cases, a full refund will be issued to the original payment method.

3. Back Orders

3.1 What Are Back Orders?

Back Orders apply to temporarily out-of-stock products that are expected to return to stock based on confirmed supplier availability or restocking plans. These typically include accessories or other products without limited mintage.

3.2 Payment & Confirmation

Full payment is required to reserve a Back Order once new stock becomes available. You will be notified if any unexpected delays occur or if the item becomes unavailable.

3.3 Dispatch & Shipping

Back Orders are fulfilled in the order received once the item is back in stock. Shipping timeframes begin only once the item is ready for dispatch, and rates are calculated live at checkout in accordance with our Shipping & Insurance Policy.

3.4 Cancellations

Back Orders may be cancelled prior to dispatch. If the order has already been processed, packed, allocated for shipment, or prepared for dispatch, a reasonable administration or restocking fee may apply.

If the product becomes unavailable or cannot be supplied, a full refund will be issued to the original payment method.

4. Supplier Orders

4.1 What Are Supplier Orders?

Supplier Orders refer to products that are not held as part of our regular in-stock range and are specifically sourced through our domestic supplier network upon customer purchase.

These products may already be available through one of our suppliers, secured through supplier allocation, on Pre-Order with a supplier, or awaiting transfer to NextGen Collectors for fulfilment.

Supplier Orders are typically fulfilled through Australian-based suppliers where possible to help reduce delays and improve fulfilment timeframes for customers.

4.2 Payment

Full payment or a non-refundable deposit (as specified in writing) may be required to confirm a Supplier Order.

4.3 Estimated Availability

Estimated availability or dispatch timeframes are based on supplier information, supplier Pre-Order schedules, inbound shipment schedules, and freight estimates.

These timeframes are estimates only and may change without notice due to supplier, manufacturer, customs, or freight delays outside our control.

4.4 Dispatch & Fulfilment

Supplier Orders will generally be dispatched once the product has arrived, been processed, and passed internal inspection procedures.

Where multiple order types are purchased together, orders may be held until all items are available for dispatch unless otherwise arranged.

4.5 Cancellations

Once a Supplier Order has been confirmed and secured through our supplier network, cancellation requests may not be accepted or may be subject to a reasonable administration or restocking fee.

Where a supplier is unable to fulfil the item, a full refund will be issued to the original payment method.

5. Special Orders

5.1 What Are Special Orders?

Special Orders refer to products specifically sourced at a customer’s request that are outside our normal product range, supplier network, or standard procurement process.

These may include uncommon requests, customer-requested sourcing enquiries, overseas supplier requests, or products not typically offered by NextGen Collectors.

5.2 Payment

Full payment or a non-refundable deposit (as specified in writing) is required before a Special Order is confirmed.

5.3 Non-Returnable

Special Orders cannot be cancelled or refunded once confirmed unless the product is faulty, defective, unsafe, or not as described under the ACL.

In such cases, remedies may be available in accordance with the ACL and our Returns & Refunds Policy.

6. Expressions of Interest (EOI)

6.1 What Are EOIs?

Expressions of Interest (EOI) allow you to request a product that is not currently available or listed. Submitting an EOI does not guarantee availability or a confirmed order.

6.2 Process

EOIs can be submitted via our online form. If the requested product becomes available, you will be notified by email with details, pricing, and a direct purchase link.

6.3 Difference Between EOI and Pre-Order

A Pre-Order secures an item with a confirmed release or inbound stock. An EOI is a request that may lead to a Pre-Order offering if the product becomes available.

7. Policy Updates

NextGen Collectors may update this Order Types Policy at any time. Updated versions will be published on our Website. Your continued purchase activity constitutes acceptance of the updated policy.

8. Contact Information