Order Types Policy

 

Last Updated: 18/02/2025

1. Overview & Purpose

This policy explains how we handle orders for our two product types—Numismatic products and Australian Currency products (which include all Australian commemorative coins). It covers Preorders, Back Orders, Special Orders, and Expressions of Interest (EOI), detailing payment requirements, lead times, and your options in the event of supplier issues.

2. Preorders

2.1 Definition: Items scheduled for a future release or currently en route to our warehouse that are not yet in stock.

2.2 Payment:

  • A deposit or full payment may be required to secure your preorder.
  • Full refunds will be issued if our supplier or the issuing authority (e.g., the Royal Australian Mint or its partners) is unable to provide the product.

2.3 Lead Times:

  • Shipping begins once the product is received from our supplier.
  • Estimated dates are provided as guidelines only and may change based on production or shipment factors.

2.4 Cancellations & Refunds:

  • If you cancel a preorder, you may be charged a small cancellation fee (if stated in the order details).
  • If the item’s release is indefinitely delayed, you may choose to receive a full refund or remain on the preorder list.

3. Back Orders

3.1 Definition: Items normally listed in our catalog that are temporarily out of stock. We accept back-order sales only if our supplier has guaranteed restock.

3.2 Supplier Allocation:

  • If our supplier cannot fulfill our entire allocation (for example, providing only partial quantities), earlier back orders (based on purchase date) will be fulfilled first, and any remaining orders will be refunded in full.

3.3 Lead Times:

  • We provide an approximate timeframe based on the supplier’s restock dates.
  • Delays may occur; we will keep you informed if the restock date is pushed back.

3.4 Fulfillment & Refunds:

  • Orders will be shipped as soon as stock becomes available.
  • If the supplier fails to deliver sufficient product, we will refund any orders that cannot be fulfilled.
  • You may cancel a back order at any time before shipping (unless otherwise stated for limited items).

4. Special Orders

4.1 Definition: Items not regularly stocked that can be sourced upon request from our authorised distributors.

4.2 Full Payment:

  • Full payment is often required upfront to lock in pricing and confirm availability.

4.3 Lead Times:

  • We place new Special Orders weekly on Wednesday. Any request received before 5:00pm Wednesday will be included in that week’s order cycle.
  • International shipments typically take about 1 week to arrive, subject to customs clearance. Times may vary if there are carrier or customs delays.

4.4 Cancellations & Refunds:

  • Once we place your order with the distributor (after the Wednesday cut-off), cancellations may be non-refundable or may incur a fee.
  • If the distributor cannot supply the item, you will receive a full refund (including any deposit).

5. Expressions of Interest (EOI)

5.1 Definition: The EOI Form is used to request items that are not regularly listed or stocked.

5.2 Form Details:

  • Complete the EOI Form with item details, your anticipated price range, and optional photos (if relevant).

5.3 Process:

  • We will review supplier availability and pricing. If the item can be sourced, it becomes a Special Order with lead times and payment terms provided.

5.4 No Obligation:

  • Submitting an EOI does not guarantee availability or lock in pricing; you will be notified if and when we can source the item, and you may then decide whether to proceed.

6. Market Volatility & Spot Pricing

  • For Australian Currency products influenced by precious metal spot prices (plus numismatic premiums), daily price fluctuations may occur.
  • Once pricing is locked in at checkout or upon deposit, it remains fixed unless a major supplier shortfall occurs—in such a case, you will be refunded if we cannot secure your allocation.

7. Communication & Updates

  • We will email you regarding any significant delays, supplier allocation issues, or changes to restock/arrival dates.
  • If timelines are extended indefinitely, you may choose to wait or request a full refund.

8. Remedies for Unfulfilled Orders

  • If our supplier cannot meet our allocation, earlier back orders receive priority, and any remaining unfulfilled orders are fully refunded.
  • If Preorders or Special Orders cannot be delivered at all, we will issue full refunds.
  • If major delays or indefinite stock shortages arise, we will notify you so you can decide whether to continue waiting or receive a refund.

9. Changes & Contact

  • We may update this policy from time to time. Changes take effect immediately upon posting on our website.
  • If you have any questions about this policy, please email support@nextgencollectors.com or visit our Contact Us page.