Shipping Policy

Last Updated: 15/02/2026
Version: v1.3
Summary of Changes:
- Updated to reflect Australia Post as the sole carrier.
- Clarified responsibilities for delivery failures and reshipment costs.
- Aligned language with ACL/ACCC requirements for transparency.

1. Overview

This Shipping & Insurance Policy explains how shipping, delivery, and insurance are handled for orders placed with NextGen Collectors. This policy forms part of our Terms & Conditions and applies to all purchases made through our Website.

2. Carrier and Shipping Services

All domestic and international shipments are fulfilled via Australia Post. Australia Post services available at checkout may include:

  • Standard Post
  • Express Post
  • Services with optional Signature on Delivery
  • Services with optional additional insurance

Availability of specific services may vary based on parcel dimensions, delivery location, and Australia Post service coverage.

3. Live Shipping Rates

Shipping costs are calculated live at checkout using Australia Post’s rate system. These rates may vary based on:

  • Parcel weight and dimensions
  • Destination postcode
  • Selected service level (e.g., Standard, Express, Signature)

NextGen Collectors does not manually adjust or mark up carrier shipping rates.

4. Dispatch & Delivery Times

We endeavour to dispatch all orders within 1–2 business days after payment confirmation. Delivery timeframes are estimates based on Australia Post service standards and may vary due to carrier network conditions.

Estimated delivery times shown on product pages or shipping options may vary and are not guaranteed. NextGen Collectors is not liable for delivery delays caused by the carrier or external factors.

5. Failed Deliveries & Reshipments

If an item is returned to us due to failed delivery attempts or because an incorrect or incomplete address was provided, we are not responsible for the failure to deliver.

If you want the item to be reshipped to you after it is returned, you will be responsible for all associated reshipment costs.

To avoid delivery failures, please ensure the delivery address you provide at checkout is accurate and complete.

6. Insurance

Standard Cover: Australia Post provides default carrier cover for loss or damage up to a standard value on most parcels.

Additional Insurance: If you select an Australia Post service with additional insurance, that higher level of cover is automatically included in your shipping cost. You may also contact orders@nextgencollectors.com to arrange additional cover before dispatch (subject to Australia Post limits).

NextGen Collectors is not liable for loss or damage beyond the cover provided by the selected Australia Post service.

7. Tracking

Tracking details will be provided once your parcel has been dispatched. You can use the tracking number on the Australia Post website to monitor progress.

8. International Deliveries

All international shipments are fulfilled using Australia Post International services. Delivery times, customs clearance processes, and import duties vary by destination and are outside our control.

Import duties, taxes, or customs fees imposed by your local authorities are your responsibility and are not included in the price charged at checkout.

9. Address Accuracy & Undeliverable Parcels

It is your responsibility to provide a complete and accurate delivery address. NextGen Collectors is not liable for additional costs, delays, or delivery failures arising from incomplete or incorrect address details.

10. Returns & Refunds

For damaged, faulty, misdescribed, or otherwise ACL-covered issues with goods, please refer to our Returns & Refunds Policy. Notification must be provided within a reasonable timeframe consistent with ACL consumer guarantee rights.

11. Policy Updates

NextGen Collectors may revise this Shipping & Insurance Policy at any time. The most current version will be published on our Website. Your continued purchases signify acceptance of the updated policy.

12. Contact Information