Last Updated: 01/10/2025
Live Rates: All shipping prices are calculated in real time at checkout directly from Australia Post, TNT Australia, and FedEx systems. Prices are not set or edited by NextGen Collectors and may vary based on destination, parcel size/weight, and service selection.
1) Where We Ship
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Domestic (Australia): Australia Post and TNT Australia services.
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International: Australia Post International and FedEx services (see options below). Import duties, taxes, and fees are the customer’s responsibility and are not included in the shipping charge.
2) Domestic Shipping Options (Calculated at Checkout)
- Standard
- Express
- Standard with Signature on Delivery
- Express with Signature on Delivery
- Standard with Signature on Delivery & Insurance
- Express with Signature on Delivery & Insurance
- TNT Australia – Overnight Express
- TNT Australia – Road Metro Express
All Australia Post services include tracking. Signature on Delivery is included only where specified or when you select a “with Signature” service at checkout.
3) International Shipping Options (Calculated at Checkout)
- Australia Post – International Parcels Standard Large (with or without Signature on Delivery)
- FedEx – International Economy
- FedEx – International Priority
International delivery timeframes and available options depend on the destination. Any import duties, taxes, or customs fees are payable by the recipient.
4) Insurance
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Default Cover: All Australia Post parcels include the carrier’s default $100 cover.
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Selecting Insurance at Checkout: If you choose a service labeled “& Insurance”, carrier insurance is applied as part of that service (per the carrier’s rules and limits).
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Need Higher Cover? If you require insurance beyond what your selected service provides, please email orders@nextgencollectors.com before dispatch to arrange additional cover where available.
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Liability: NextGen Collectors is not liable for loss or damage beyond the included/default cover if additional insurance is not selected or arranged prior to dispatch.
5) Free Shipping Promotions
During promotion periods, a fixed shipping credit of $14.50 AUD is applied at checkout to one (1) order per customer per promotion period. If a higher-cost service is chosen, the $14.50 credit will be deducted and any difference is payable by the customer. See our Free Shipping Promotions Policy for full details (including $25 minimum spend and domestic-only eligibility).
6) Dispatch & Delivery
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Processing: Orders are typically processed and dispatched within 1–2 business days after payment confirmation.
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Tracking & Signature: Tracking is provided for all AusPost services; Signature on Delivery applies only to services where it is included or selected at checkout.
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Carrier Timeframes: Delivery estimates are provided by the selected carrier and may vary due to destination, parcel dimensions, peak periods, or network delays.
7) Address Accuracy & Undeliverable Parcels
Please ensure your shipping address is complete and accurate. Parcels returned due to incomplete/incorrect addresses may incur additional re-delivery costs.
8) Returns & Refunds
For damaged, faulty, or mis-described items, please refer to our Returns & Refunds Policy. Notification must be received within 14 business days of delivery.
9) Policy Amendments
We may update this policy at any time. Changes take effect immediately upon posting on this page.
10) Contact Information
By placing an order with NextGen Collectors, you acknowledge that you have read and agree to these Shipping & Insurance terms.
