Shipping & Insurance Policy

Last Updated: 9 / 05 / 2025

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Introduction

At NextGen Collectors we ship exclusively with Australia Post for most domestic orders, and we apply TNT or FedEx only when higher-value or international conditions require it. The fixed-rate tables below show exactly what you will pay at checkout. All services include tracking and Signature on Delivery.

Domestic Shipping – Australia Post (shown at checkout)

A. Express Post (1-4 business days) – insurance included

Cart Value (AUD)	Flat Shipping Rate
$0 – $149	$18.00
$150 – $1 999	$22.50
$2 000 – $4 999	$26.00

• Mandatory insurance is baked into the rate; cover is calculated at $2.50 per $100 of item value.
• If your order reaches $5 000 or above, Express is replaced by TNT (see below).

B. Standard Post (2-8 business days) – no insurance

Cart Value (AUD)	Flat Shipping Rate
$0 – $149	$14.50
$150 – $1 999	$17.50
$2 000 – $5 000	$20.00

Select Standard if you prefer not to pay for insurance; you accept all risk beyond minimal carrier cover.

C. TNT Australia (Overnight Express)

• Orders ≥ $5 000 AUD: TNT is mandatory (our system automatically upgrades and applies TNT’s insurance rate).
• Orders < $5 000 AUD: TNT may appear as an optional upgrade at checkout for eligible postcodes.
• TNT shipments always include insurance and require Signature on Delivery.

International Shipping

New Zealand

• Australia Post International (4-10 days + customs) – insurance & signature included.
• FedEx (2-7 days + customs) – insurance & signature included.
• Duties/taxes payable by the recipient.

Other Countries

• FedEx only (4-10 days + customs) with mandatory insurance & signature.
• Local duties/taxes remain the customer’s responsibility.

Dispatch & Delivery Times

• Processing: In-stock items leave our facility within 1 business day of payment confirmation.
• We will advise you of any unexpected carrier or customs delays.

Risk & Liability

• Standard Post (no insurance): You bear the risk of loss or damage after lodgement with Australia Post.
• All insured services (Express, TNT, FedEx, AusPost International): We will help you claim up to the insured value if a parcel is lost or damaged.

Address Accuracy & Undeliverable Packages

Please ensure your address is correct. Returned parcels may incur re-shipping fees.

Returns & Refunds

See our Returns & Refunds Policy for damaged/ mis-described items (notify us within 14 business days of delivery).

Policy Updates

We may revise this policy at any time; changes take effect immediately once published here.

Contact Us

Email: support@nextgencollectors.com
Mail: NextGen Collectors, PO BOX 97, WOODRIDGE QLD 4114, Australia

By placing an order, you acknowledge you have read and agree to these Shipping & Insurance terms.