Highly recommend fantastic service and quality products 👌
Being a British army vet I love these coins
Well packed fast delivery very happy thanks
Quick response to order
Shipping Policy
1. Overview
This Shipping & Insurance Policy explains how delivery, shipping, and insurance are handled for all orders placed with NextGen Collectors. This policy forms part of our Terms & Conditions and is designed to provide clear expectations in line with the Australian Consumer Law (ACL).
2. Shipping Carrier
All domestic and international orders are shipped via Australia Post. Available services may include Standard Post, Express Post, Signature on Delivery, and insurance options depending on your location and parcel size.
3. Shipping Rates
Shipping costs are calculated in real time at checkout using Australia Post live rates. These rates are based on parcel size, weight, destination, and selected service level.
4. Dispatch Timeframes
Orders are typically dispatched within 1–2 business days after payment confirmation. Delivery timeframes provided at checkout are estimates only and may vary due to carrier operations or external factors.
5. Signature on Delivery (High Value Orders)
For orders with a total value of $500 AUD or more, shipping options presented at checkout will automatically include services that require Signature on Delivery.
This ensures that high-value parcels are not left unattended and must be received and signed for at the delivery address.
6. Responsibility for Delivery
Under the Australian Consumer Law, NextGen Collectors is responsible for ensuring that goods are delivered to you.
If a parcel is lost, damaged, or not delivered, we will work directly with Australia Post to investigate and resolve the issue.
Customers should contact us first for assistance. We will determine an appropriate resolution, which may include replacement, repair, or refund where required.
7. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us as soon as possible with your order details and any supporting information.
We will lodge an investigation with Australia Post and manage the claim process. Where applicable, a resolution will be provided in accordance with your rights under the Australian Consumer Law.
8. Insurance
Australia Post includes limited cover for loss or damage with most services. Additional insurance may be selected at checkout for higher value shipments.
Selecting additional insurance increases the level of cover provided by the carrier, however it does not limit your rights under the Australian Consumer Law.
9. Delivery Delays
Delivery timeframes are estimates only. Delays may occur due to factors outside our control, including postal network delays, weather events, or peak periods.
If a delay becomes unreasonable, please contact us so we can assist and provide a suitable resolution where required.
10. Failed Deliveries & Incorrect Address
If a parcel is returned to us due to failed delivery attempts or an incorrect address provided at checkout, we are not responsible for the failed delivery.
If you request the order to be reshipped, you will be required to pay the shipping cost again before the item is dispatched.
11. International Orders
International orders are shipped via Australia Post International services. Delivery timeframes and customs clearance are outside our control.
Any import duties, taxes, or customs fees imposed by the destination country are the responsibility of the customer.
12. Contact
For any shipping enquiries, please contact us at:
- Email: orders@nextgencollectors.com
- General: info@nextgencollectors.com