Return and Refund Policy

Last Updated: 15/02/2026
Version: v1.0
Summary of Changes:
- New Returns & Refunds Policy aligned with ACL/ACCC requirements.
- Clear guidance on delivery failures, reshipping costs, change-of-mind returns, and faulty goods rights.

1. Overview

This Returns & Refunds Policy sets out your rights and obligations when returning products purchased from NextGen Collectors, and explains how refunds are processed in compliance with the Australian Consumer Law (ACL). For products covered by this policy, please read the conditions below carefully.

2. Change of Mind Returns

NextGen Collectors does not accept returns or provide refunds for change of mind, including for items such as numismatic products, precious metals, or where price fluctuations may affect the market value after purchase.

If you purchase an item and later change your mind, you may only request a return or exchange if the product is faulty, defective or not as described, under the ACL (see Section 4 below).

3. Delivery Failures and Reshipment

If a purchased item is returned to us due to failed delivery attempts or because you provided an incorrect or incomplete address, we are not responsible for the failure to deliver.

You may request that the item be reshipped to you. In such cases, you will be responsible for all associated reshipping costs before the item is dispatched again.

It is your responsibility to ensure that the delivery address provided during checkout is correct. NextGen Collectors is not liable for any costs, delays, or issues resulting from incorrect address details provided by you.

4. Faulty, Defective or Misdescribed Products (Consumer Guarantees)

Under the Australian Consumer Law (ACL), consumers have automatic rights called consumer guarantees. These apply regardless of any change-of-mind return policies.

Consumer guarantees may entitle you to a remedy (repair, replacement, or refund) where a product:

  • Is faulty, defective or unsafe;
  • Does not match the description provided;
  • Does not do what it is reasonably expected to do for products of that type;
  • Does not match any sample or demonstration model.

If a product you purchased fails to meet the consumer guarantees under the ACL, you may be entitled to a remedy such as a replacement, repair, or refund.

4.1 Refunds for Faulty or Misdescribed Products

Where the product is eligible for a refund under the ACL, in addition to refunding the purchase price of the item, we will also refund any original delivery/shipping costs you paid at the time of purchase.

In these circumstances, we may ask for the product to be returned for inspection. If the product is determined to be faulty or misdescribed, you will receive a refund of the item and any applicable shipping fees.

5. How to Request a Return

To request a return for a product you believe to be faulty, defective, or not as described, please contact us with the following details:

  • Your order number;
  • Description of the issue;
  • Photographs of the product where applicable;
  • Proof of purchase.

Returns must be initiated within a reasonable timeframe after delivery, consistent with ACL consumer guarantee rights.

6. Refund Processing

If your return is approved under the ACL, refunds will be processed to the original payment method used at the time of purchase. Refunds typically take 5–10 business days to appear on your account, depending on your payment provider.

7. Policy Updates

NextGen Collectors may update this Returns & Refunds Policy from time to time. Updated versions will be published on our Website. By continuing to make purchases with us, you agree to be bound by the most current version of this policy.

8. Contact Us

If you have any questions about this policy or need assistance, you can contact us at: