Last Updated: 01/06/2025
1.1 Eligible Items:
Returns apply to collectible items and accessories sold by NextGen Collectors, including numismatic products, Australian currency products (such as commemorative coins), and related accessories.
1.2 Return Window:
Returns must be initiated within 14 business days from the date you receive your item.
1.3 Condition of Items:
Items must be unused, undamaged, in their original packaging, and include all original accessories and documentation.
1.4 Proof of Purchase:
A valid order confirmation or receipt is required to process your return.
2.1 Contact Us:
Email us at returns@nextgencollectors.com or visit our Contact Us page. Please include your order details and clearly state your reason for returning the item.
2.2 Return Approval:
Once your return request is reviewed and approved, we'll provide detailed instructions including packaging guidelines and the designated return address.
2.3 Shipping Costs:
Customers are responsible for return shipping costs unless the item received is incorrect, defective, or damaged due to our error.
3.1 Item Inspection:
Upon receiving your returned item, we will inspect it to confirm eligibility based on the stated conditions.
3.2 Issuing Refunds:
Approved refunds will be processed to your original payment method within 7 business days following inspection.
3.3 Restocking Fee:
Certain returns may incur a restocking fee. If applicable, we'll inform you clearly prior to finalizing your refund.
4.1 Reporting Issues:
If your item arrives faulty or damaged, notify us immediately by emailing returns@nextgencollectors.com within 14 business days. Include clear photos and details of the damage.
4.2 Major Failures:
In the event of a major fault or significant damage, you may opt for either a refund or a replacement, as specified under Australian Consumer Law.
5.1 Clearance or Final Sale:
Items marked as final sale or clearance cannot be returned unless required by Australian Consumer Law.
5.2 Customised or Personalised Products:
Custom or personalised items cannot be returned unless they exhibit significant defects not caused by the customer.
6.1 Pre-Order Cancellations:
Cancelling a pre-order may result in a cancellation fee (typically $25 or 5% of the order value, whichever is lower).
6.2 Supplier Fulfilment Issues:
Should our supplier be unable to fulfil your pre-order, you will receive a full refund, including any deposit paid.
7.1 Exchange Eligibility:
Items eligible for return may also be exchanged, subject to product availability.
7.2 Prior Approval:
Please contact us via email or through our Contact Us page prior to sending back an item for exchange to confirm availability.
8.1 Domestic Returns:
For all returns, use a trackable shipping service with Signature on Delivery. For orders initially exceeding $5,000 and shipped via TNT, returns must be sent using TNT or an equivalently secure shipping method.
8.2 Insurance Recommendation:
We strongly advise purchasing insurance for all returned items. NextGen Collectors is not responsible for lost or damaged items during return shipping unless the error originated from us.
We may periodically update this policy to reflect changes in our processes or legal requirements. Updates take effect immediately upon being posted on our website. We recommend reviewing this policy before making a purchase or return.
This Returns & Refunds Policy complies with Australian Consumer Law. It does not limit any consumer rights that cannot be excluded under Australian law. For further questions, please contact returns@nextgencollectors.com.
