Privacy Policy

Last Updated: 07/02/2025

1. Introduction and Commitment

NextGen Collectors ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We adhere to data minimisation and privacy by design principles to ensure that only necessary information is collected and processed.

2. Scope

This Privacy Policy applies to all personal information collected via our website (https://www.nextgencollectors.com) and any associated services, including order processing, customer support, and marketing communications. By using our website or services, you consent to the practices described herein.

3. Collection of Personal Information

We collect only the information necessary to provide our services and comply with legal obligations. This includes:

  • Contact Information: Your name, email address, phone number, and postal address.
  • Payment Information: Billing details, payment methods, and order history.
  • Usage Information: Data on pages visited, time spent on our site, and other analytics data.

We do not collect sensitive information unless it is explicitly necessary and you have provided consent.

4. Use of Personal Information

Your personal information is used for the following purposes:

  • Order Processing: To process and fulfil your orders.
  • Customer Service: To respond to inquiries, provide support, and resolve issues.
  • Personalisation: To enhance your website experience and recommend products tailored to your interests.
  • Marketing: To send promotional communications, provided you have opted in. You may opt out at any time.
  • Compliance and Legal Obligations: To meet our legal obligations under applicable law.
  • Analytics and Improvement: To monitor and improve our website and services.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Service Providers: Third parties who assist with operating our website, processing orders, and providing customer support.
  • Regulatory Bodies: To comply with legal obligations or as required by law.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new entity.

6. Data Security

We implement a variety of technical and organizational measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our measures include:

  • Encryption: Securing data during transmission and storage.
  • Access Controls: Limiting access to your data to authorized personnel only.
  • Regular Audits: Periodic reviews and updates of our security practices.
  • Incident Response: A data breach response plan that complies with the Notifiable Data Breaches scheme.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Once your data is no longer needed, we take reasonable steps to securely destroy or de-identify it.

8. Your Rights

Under the Privacy Act and APPs, you have the following rights regarding your personal information:

  • Access: The right to access the personal information we hold about you.
  • Correction: The right to request that any inaccurate, incomplete, or outdated information be corrected.
  • Consent Withdrawal: The right to withdraw consent for marketing communications at any time.
  • Complaint: The right to lodge a complaint if you believe your privacy rights have been breached.
  • Anonymity and Pseudonymity: Where practicable, you have the option to interact with us anonymously or using a pseudonym.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic, and improve your experience. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the performance of our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be published on our website with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

12. Complaints

If you believe your privacy rights have been breached or you have concerns about our data handling practices, please contact us using the details above. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).