Privacy Policy

Last Updated: 15/02/2026
Version: v1.0
This Privacy Policy explains how we manage personal information in compliance with the Australian Privacy Principles.

1. Introduction

This Privacy Policy applies to personal information collected, used, held, and disclosed by NextGen Collectors (“we”, “us”, “our”). We are committed to protecting your privacy and complying with the Privacy Act 1988 and the Australian Privacy Principles.

2. Who We Are & Contact Information

NextGen Collectors
Email: info@nextgencollectors.com
Postal: PO BOX 97, WOODRIDGE QLD 4114, Australia

3. What Personal Information We Collect

We collect personal information that is reasonably necessary to conduct our business and provide services, including:

  • Contact details (name, email, phone, address)
  • Order and payment information
  • Technical data (IP address, device/browser information)
  • Usage information from analytics tools
  • Marketing consent and engagement data

We also use third-party analytics and tracking tools such as Google Analytics and Facebook/Meta Pixel, and email marketing tools like Mailchimp, to collect information about how you interact with our Website.

4. How We Collect Information

Personal information may be collected:

  • Directly from you when you place an order, create an account, or subscribe to marketing
  • Automatically via cookies and tracking technologies
  • From third-party services that support our Website operations
  • From customer support interactions or surveys

5. How We Use Personal Information

We use personal information to:

  • Process and fulfil orders and payments
  • Communicate order status and updates
  • Provide customer support
  • Send marketing communications (with your consent)
  • Personalise your experience and offers
  • Analyse Website usage and performance

6. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers that help with payment processing and order delivery
  • Analytics and advertising partners (e.g. Google Analytics, Meta/Facebook)
  • Email delivery services (e.g. Mailchimp)

Some of these third parties may operate overseas or store data outside Australia. We take reasonable steps to ensure that overseas disclosures are handled in a manner consistent with the Privacy Act.

7. Marketing Communications

We will only send marketing emails if you have opted in. You may withdraw your consent at any time by unsubscribing via the link in our emails or contacting us.

8. Cookies & Tracking

We use cookies, pixels, and similar tracking technologies to gather information about your browsing behaviour. This helps us understand how our Website is used, and tailor content and advertising. You can manage your cookie preferences in your browser settings.

9. Access & Correction

You may request access to or correction of personal information we hold by contacting us. We will respond within a reasonable timeframe.

10. Complaints

If you believe your privacy has been mishandled, please contact us. We will investigate and respond within a reasonable timeframe. You have the right to complain to the Office of the Australian Information Commissioner if you are not satisfied.

11. Security & Retention

We take reasonable measures to protect personal information from misuse, loss, and unauthorised access, including using secure servers and encryption. Personal information is retained only as long as needed for business and legal purposes.

12. Policy Updates

We may update this policy from time to time. The latest version will be published on this Website.

13. Contact Us