Last Updated: 28/08/2025
1. Introduction and Commitment
NextGen Collectors ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Scope
This Privacy Policy applies to personal information collected via our website (https://www.nextgencollectors.com) and associated services, including order processing, customer support, and marketing communications. By using our website or services, you consent to the practices described herein.
3. Information We Collect
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Contact Information: Name, email, phone number, billing and shipping address.
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Payment Information: Billing details, order history, and accepted methods (PayPal, AfterPay, PayID, Bank Transfer, MasterCard, Visa, American Express, Apple Pay, Google Pay, UnionPay, Shop Pay).
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Technical Information: IP address, browser type, cookies, and analytics data.
We do not collect sensitive information unless explicitly required and consent is provided.
4. Use of Personal Information
Your personal information is used to:
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Order Processing: Fulfil and manage orders.
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Customer Service: Address inquiries and provide support.
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Personalisation: Improve your shopping experience and recommend tailored products.
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Marketing: Send promotional emails (opt-in required; you may unsubscribe at any time).
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Compliance: Meet legal and tax obligations.
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Analytics and Improvement: Monitor and improve our website performance.
5. Disclosure of Personal Information
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Payment Providers: To process payments securely via AfterPay, Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, UnionPay, Shop Pay, PayID, and Bank Transfer.
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Service Providers: Third parties who assist in website operations, order fulfilment, and customer support.
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Regulatory Bodies: Where disclosure is required by law.
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Business Transfers: If we are involved in a merger, acquisition, or sale of assets.
6. Data Security
We protect your personal information using industry-standard measures:
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Encryption: All data is encrypted during transmission and storage.
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Access Controls: Restricted access to authorized staff only.
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Regular Audits: Routine checks to maintain compliance and security.
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Incident Response: We comply with the Notifiable Data Breaches scheme if a breach occurs.
7. Data Retention
We retain your information only as long as necessary for order fulfilment, record-keeping, and legal obligations. When no longer required, data is securely destroyed or de-identified.
8. Your Rights
You have the right to:
- Access your personal information.
- Request correction of inaccurate or outdated information.
- Withdraw consent to marketing communications.
- Request deletion of personal information where legally permissible.
- Make a complaint if you believe your privacy rights have been breached.
9. Cookies and Tracking Technologies
We use cookies to improve website functionality and analyze traffic. You may disable cookies in your browser, but this may affect site performance.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Please review it regularly.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy, contact us:
12. Complaints
If you are unsatisfied with our handling of your privacy concerns, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
