Preorder: An order placed for items scheduled for a future release or currently being shipped to our warehouse; the product is not yet in stock when you order it.

Back Order: An order for items that are normally available but are temporarily out of stock. We accept these only when our supplier has confirmed restock, and orders are fulfilled on a first-come, first-served basis.

Special Order: An order for items that we do not normally stock, but can source upon request from an authorized distributor. These items are procured specifically for your order.

We intentionally keep our on-hand inventory low to minimize costs and pass the savings on to our customers. By ordering items only when we’re sure of demand, we avoid unnecessary overhead and can offer more competitive pricing.

Cost Efficiency: Maintaining a large inventory ties up capital, which can lead to higher prices.

Price Competitiveness: Lower overhead allows us to offer more attractive pricing in AUD.

Flexible Selection: We can quickly add new or seasonal products without worrying about unsold stock, giving you more variety.

Lead times vary based on the supplier’s shipment schedules. Typically, pre-orders ship 2–6 weeks after our order is placed. We’ll update you via email on the expected timeframe.

You’re absolutely free to wait until the item arrives in our physical inventory. However, keep in mind that certain products may sell out before coming back into stock. Placing a pre-order ensures you lock in the current price and secure your item.

In the rare event of a supplier shortage or unexpected delay, we will immediately notify you. You’ll have the option to wait for the next shipment, switch to an alternative product, or request a refund if the wait is excessively long.

Our customer support team is here to assist you at every step. You can reach us through our website’s contact form. We aim to respond within 24 hours on business days.

After your shipping label is created, we’ll email you a tracking number. This lets you follow your order’s journey, typically via Australia Post, TNT, or FedEx for international numismatic shipments.

If your order hasn’t shipped yet, email us at orders@nextgencollectors.com. We’ll do our best to accommodate changes, such as updating addresses or removing an item.

Occasionally, suppliers have limited allocation or face unexpected delays. If they cannot fulfill your order, we’ll notify you right away. You can choose to wait for the next shipment, switch to a different product, or request a full refund if the delay is too long. Our goal is to keep you informed and never leave you paying for something we can’t supply.

Please email support@nextgencollectors.com within 14 days, including photos of the damage. We’ll help arrange a replacement, refund, or insurance claim if coverage was purchased. We want to ensure you end up with the perfect item you intended to buy.

Absolutely. Many of our customers take advantage of consolidated shipping fees. For big orders, we recommend getting in touch with us directly to discuss potential volume discounts and shipping logistics.

If you have any problem—missing items, incorrect product, etc.—email us (or use the Contact page) with your order details. We’ll work quickly to make it right, whether that’s sending a replacement, providing a refund, or sorting out any logistical hiccup.

You can locate our bank transfer or PayID details under the Payment Methods section on our official website. Simply revisit the checkout or “How to Pay” page where the instructions are clearly listed. If you still can’t find them, please send an email to support@nextgencollectors.com, and we’ll guide you back to the correct spot on our site.

We mostly ship via Australia Post (tracking + Signature on Delivery). For certain high-value items, we may use TNT Australia. International shipments of numismatic products generally go through FedEx. Each carrier offers reliable tracking so you can monitor your parcel’s progress.

It depends on your selected shipping method:

• Australia Post Standard → No insurance. (under $5,000 only)
• Australia Post Express → Mandatory insurance is added.
• TNT Australia → Mandatory insurance is added, built into the shipping cost.
• International (NZ or other) → Insurance is always mandatory, built into the shipping cost.

If your domestic order is under $5,000, you may select Australia Post Standard Shipping, which does not include insurance. This is the only way to avoid insurance costs. By choosing Standard, you assume the risk beyond minimal carrier coverage.

Yes. For New Zealand, you can choose Australia Post International or FedEx—both include mandatory insurance and signature on delivery. For all other countries, we use FedEx only, also with required insurance.

No. Any import duties, taxes, or fees that may be applied by your local customs authority are not included in the order total. These charges remain the responsibility of the customer. If your shipment incurs duties or other fees upon arrival in your country, you will be required to pay them to complete delivery.

Domestic orders that are in-stock typically arrive within 3–7 business days after dispatch. Times can vary for TNT or during peak seasons. We dispatch Monday–Thursday to avoid packages sitting in transit over weekends, improving overall speed and safety.

We can either wait and ship all items together once everything arrives—this sometimes delays in-stock items—or split the shipment so you get in-stock items now and back-order/special-order products later. Split shipments incur extra shipping fees for the second dispatch.

Yes. If your order is valued at $5,000 or more, you must use TNT Australia, and insurance is mandatory. We do not allow Australia Post for orders in this range. TNT provides Overnight Express (where available) and always requires signature on delivery, ensuring added security for high-value shipments.

We accept returns within 14 days if items are unopened, unused, and in original packaging. Contact us at returns@nextgencollectors.com to start the process. For detailed info, check our Returns & Refunds Policy.

As long as it’s within 14 days and meets our conditions, we’ll provide return instructions. You’re responsible for return shipping unless the item is damaged or misdescribed.

Once we’ve inspected and approved a return, we typically issue refunds to your original payment method within 7 business days. Any minor administrative delays will be communicated, but we aim to keep it quick.

It depends on supplier commitments. If we haven’t begun processing with our supplier, we can usually accommodate cancellations/returns. After that, a fee may apply. We’ll let you know upfront about any special constraints.

We’ll inform you why it failed inspection (e.g., tampering, damage). You can ask us to ship it back to you, or we’ll follow whatever solution is permissible under our policy and the law.

All official emails come from @nextgencollectors.com. We have no phone line, so any call claiming to represent us is likely fraudulent. Double-check with us via support@nextgencollectors.com or our Contact Us page.

We never accept payments outside our secure checkout or recognized methods like PayPal. Ignore any suspicious requests and stick to our official website to ensure your funds and info remain safe.

If you chose to pay by bank transfer or PayID, we may email you a reminder that payment is needed before your order can be placed or fulfilled. However, we never request any other form of payment, nor do we provide bank details directly by email—we always refer you back to our official website for payment instructions. If someone contacts you via any other channel, or asks you to pay a different way, it’s almost certainly not legitimate. Please forward any suspicious message to support@nextgencollectors.com for verification.